RETURNS

RETURNS

How to return your order

We hope you love your new purchase, however we do understand that on occasion you might want to return something to us for a refund or exchange. You can return your item to us within 14 days of dispatch so long as our returns policy right of withdrawal has been followed.

When making a return to us, it is important that we are able to identify your parcel upon receipt. Therefore we have a downloadable returns form with instructions on this page. Please print this form and complete all sections, then pop it into your parcel when you send something back to us. 

Refunds are typically issued as soon as we receive your return; however it can take up to a max. of 7 days upon receiving your parcel.

Return Form (link to downloadable pdf form - English

Return Form (link to downloadable pdf form - Spanish

Return Form (link to downloadable pdf form - German

For any issues, please contact us customercare@knokberlin.com