Customer Care

Write to us

If you can't find an answer to your question online, feel free to
send us a personal message. We'll get back to you 
as soon as possible.


Call us

If you'd prefer to speak to a member of 
our customer service team, call us
during our customer services hours:

+49 (0) 30 279 715 48
Monday to Friday, 9am to 3pm CET


Need to return an item?

Not a problem! Let us know which item(s) you'd like 
to send back by downloading and following the instructions on our
Returns Form. Just fill out the form and include it with your package. 

More information on returns can be found here, and
you can read our returns policy here.
We're happy to answer any questions you may have.